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General Information, Refund & Cancellation Policies

North Reading Parks & Recreation Department

GENERAL INFORMATION

REGISTRATION:

  • Click HERE to register for Recreation programs and events.
  • In person at Town Hall, Parks & Recreation Office, 235 North Street, North Reading
  • Over the Phone, 978-664-6016
  • Registrations will not be processed without full payment.
  • We accept MasterCard/Visa & Discover, Cash, Checks made payable to; Town of North Reading
AGE REQUIREMENTS:
  • If a minimum age is specified for a program, a child must be of that age by the end of the program.
  • If a school grade requirement is specified for a program, it refers to the grade they are currently in or if summer program, then for grade will be entering.

POLICIES & PROCEDURES

REGRISTRATION WITHDRAWL POLICIES:

  • No Refunds, Transfers or Credits.
  • Medical Withdrawals Should a participant need to withdraw from a program due to a major injury/illness after the withdrawal period has passed or program start, we will issue a Refund only if a Doctor’s note is submitted within 5 days of notification but No refunds or credits will be issued if notification is made after the program has ended. Note: 1) Medical Withdrawals are allowed for major injury or major illness which is defined as not be able to participate in the program. Common colds, ear, nose & throat infections and general distress will not be covered under a medical withdrawal. 2) Refunds will be pro-rated for any dates that the participant has attended.

PROGRAM, TRIP & SPECIAL EVENT CANCELLATIONS:

North Reading Parks & Recreation reserves the right to set minimums and maximums for all programs, trips and special events and may cancel due to insufficient registrations to run the program. We reserve the right to change the date, time or location of any program because of unforeseen circumstances. If a Program is canceled by North Reading Parks & Recreation due to low enrollment;  We will notify you by e-mail of the cancellation and a full credit will be placed on your account.   Should you wish a refund check, please respond to the e-mail within seven (7) days of cancellation date.

WEATHER & OTHER CIRCUMSTANCE CANCELLATIONS/POSTPONEMENTS

We make every effort to run programs, trips and special events on the day they are scheduled.  However, circumstances occur where the weather doesn’t cooperate or an Instructor may not be able to attend.  We make efforts to find alternative locations or Instructors but if that isn’t achievable, we may have to cancel.

North Reading Public Schools Weather Closures, credits may be issued if program cannot be rescheduled.

  • If North Reading Schools calls a weather closure for the day; Recreation programs & special events are cancelled for the day and evening.
  • If North Reading Schools calls a weather early dismissal; Recreation programs & special events will not run after the dismissal time.
  • If North Reading Schools call a weather late opening; Recreation programs before noon will be canceled.

North Reading Parks & Recreation Cancellations/Postponements:

  • If we have a cancellation due to weather or other circumstance; we send out an e-mail and post to our website. Please check your e-mails, as it may cancel OR change a location. We will every effort and attempt to make up cancelled program and special event dates by adding dates (some at the end of a session) but we cannot guarantee all program dates will be made up. 
  • Weather Policy: Multi- day outdoor Summer Clinics rely on fair weather conditions. When conditions are not considered ideal whether it be heat/cold/rain, North Reading Recreation and the Vendor work together for a solution, however, sometimes not all hours or days can be made up. When that occurs, there are no refunds or credits.
VENDOR PROGRAMS:

North Reading Recreation contracts with some fantastic vendors who offer expert instruction, top of the line materials and many take home completed projects.  Due to the requirement of the vendor to plan and schedule instructors and have the appropriate amounts of materials, they may have their own refund policy that is specific to their programs.  

SUMMERSCAPE, FIELD TRIPS & KID CONNECTION PROGRAMS

  • Due to the affordable options available, once a registration has been paid, there will be; No Refunds, No Credits or Transfers.

Updated 2022